5 of 5 Permanent Remedy Jobs in the North West

implement appropriate responses to day-to-day customer/client issues to ensure that appropriate resolution is achieved (monitor Acceptance Management mailbox and Remedy resolver group) Technical Skills & Experience Demonstrate some understanding of ITIL and Project Methodologies (including the project lifecycle) Demonstrate some understanding and knowledge of Service Design ...

Microsoft 365, Active Directory, and enterprise applications. Install, configure, and maintain telecommunications systems including VoIP and mobile device management. Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests. Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs, and LAN/WAN. Escalate issues when required … DHCP, VPNs, and LAN/WAN. Familiarity with VoIP, mobile networks, and unified communication systems. Proficiency with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. Strong communication skills and a customer-first mindset. Ability to work independently and collaboratively. Full UK driving licence required due to travel ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...