10 of 10 Permanent SMS Jobs in the North West

stakeholder communication skills. Any other attributes that would be helpful, but not essential for the role Experience with automated campaign integrations (e.g. diallers, SMS, email). Exposure to Salesforce Data Cloud/360 Strong commercial awareness with focus on driving renewals and conversions. Exposure to Azure and knowledge of SQL. ...

checkout experiences and email flows). Track user behaviour (heat maps, recordings, drop-off points). Make data-driven suggestions for improvements. Klaviyo Email & SMS Build and update automated flows (welcome, abandoned cart, post-purchase, winback, etc.). Create segments based on behaviour, purchase history, loyalty and engagement. Send weekly ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

improve service delivery, driving higher satisfaction and faster ticket resolution Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc. Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams Analytical ...

dispatching orders Case Managing Issues: owning complex cases and keeping customers updated Engineer Liaison: responding to engineer requests, troubleshooting and escalating errors Communications: sending SMS maintenance alerts and service updates CANDIDATE REQUIREMENTS A friendly, articulate communicator able to build rapport and demonstrate empathy Experience in a customer support or contact ...

Contribute to AI/LLM-driven feature development Follow secure development and data governance best practices Essential Skills: Experience with telephony or voice/SMS APIs Experience with speech-to-text/text-to-speech SDKs Strong experience with Python, including asyncio and concurrency Experience with Docker, containerised applications ...