1 to 25 of 73 Permanent Service Design Jobs in the North West

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service propositions ...

digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital … leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact. ...

better services for our Co-op, our colleagues, members and customers. We're looking for a Lead Designer to join our Experience and Product Design team and help us create simple, inclusive and effective digital experiences for our customers. This is a generalist design role with a strong … focus on interaction design, requiring the confidence to work across disciplines including research, content, service design and accessibility. Initially supporting our Quick Commerce Value Stream, you'll work across product teams to solve complex customer problems, improve customer journeys and deliver outcomes that make a measurable difference ...

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team … stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range ...

DWP. Digital with Purpose. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements to essential public services every day. Our DWP Digital teams use fresh ideas and leading-edge tech … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

Hours: Full time Disability Confident: No Closing Date: 02/10/2026 About this job DWP. Digital with Purpose. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders. You'll bring strong expertise … user-centred design and research methodologies, while also helping develop other researchers through mentoring, coaching or line management. Public sector and government experience is particularly valuable, although strong private-sector consulting experience will also be considered where candidates have delivered genuine user-centred design (UCD) projects . What ...

Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £80,000-£90,000 + benefits | Permanent Design better services. Create real-world impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation … programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you'll do * Research users and stakeholders to uncover needs, pain points and opportunities * Evaluate services for usability, accessibility ...

Alten Group in early 2022. Your main day to day responsibilities will be: Identifying, developing, and using best practice and standards to design services consistent with the rest of government Advocating for users and understanding user needs to design simple, effective, and accessible services Creating service maps … blueprints, and other concepts Mapping user journeys, processes, and visualising design problems Articulating and solving complex problems, from end to end and surface to core Communicating concepts to users and stakeholders Selling your ideas with persuasive storytelling Experience with the GDS/GOV.UK style guide and service design ...

Hays Specialist Recruitment Location: Pay: Contract Type: Contract Hours: Full time Disability Confident: No Closing Date: 01/10/2026 About this job Service Design) £675 a day (Inside IR35) Manchester (1-2 days onsite) 12 Months We are looking for an experienced programme leader to bring … strong grip, pace and clarity while leading the work in a genuinely hybrid way, combining clear plans, milestones and accountability with iterative design, early testing and adaptation. They will be an exceptional stakeholder leader, able to build credibility quickly, navigate difficult conversations, challenge constructively and bring academic and Professional ...

QinetiQ Limited in the United Kingdom is seeking a Senior Service Architect to join our team at one of our main UK sites. You will design the service wrapper to provide service support and management for customer solutions and managed service propositions. … work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles within the Service Design #J-18808-Ljbffr ...

Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. About the role: We are looking to expand our established User-Centred Design (UCD) team with a skilled Service Designer to help design and deliver complex, user-centred, and inclusive services that solve challenging public … sector problems. As a Service Design Practitioner, you will work closely with more senior colleagues in our multi-disciplinary environment to create end-to-end services that prioritise user needs, accessibility, and client goals. Your work will contribute directly to delivering genuine value and impact daily. You will ...

central government. This role needs a strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical … technology to improve efficiency, citizen engagement, and resilience.Types of work you would be involved in: GDS Compliant & Personalised Citizen Services: You will support the design and implementation of citizen-facing digital services, ensuring compliance with GDS Service Standards while helping build in personalisation and proactive features to anticipate ...

Marks & Spencer plc is seeking a Service Design & Transition Manager to lead the design and transition of new and changed services into live support within the D&T Service Management team. You will ensure services are fit for purpose, deliver business value, and are backed … robust service designs and clear BAU readiness. You will work with practice owners, partners and suppliers to embed SD&T practices, govern end-to-end delivery from design to BAU, and maintain up-to-date service #J-18808-Ljbffr ...

multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleOwning the end-to-end Change Management process across a multi-supplier service environment, ensuring changes are assessed, approved, and implemented ...

looking for an experienced Head of Customer Experience to ensure our customers and partners are at the centre of everything we design, build, and deliver. Reporting into the Product Design & Delivery function, you’ll provide strategic leadership across Business Analysis, User Experience, Digital Learning Design, and Customer … Customer and Voice of Partner practices. Setting the Customer Experience strategy, KPIs, and success measures. Leading Business Analysis, UX and Research, Digital Learning Design, and Customer Experience Quality Assurance. Embedding customer-centred design and insight into product development and delivery. Ensuring customer journeys are tested and validated before ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. Manchester or Inverness - 5 days onsite Up to £100K + 5% bonus BPSS clearance required Must be UK-based … role You'll take ownership of the IAM service, working across service leadership, governance, stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue ...

NHSE, DHSC, NHSBSA, ICBs, Primary or Secondary Care. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop … product and user centric capabilities in others, helping colleagues and clients know what to do when you are not around. Apply GDS (Government Digital Service) and NHS Service standards, particularly the Service Manual and Service Assessments. Navigate complex regulatory environments, including patient data privacy and clinical ...

About the job you’re consideringThe SIAM Capacity Analyst will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. The role is outcome-focused, ensuring services have sufficient capacity to meet current and future business demand while driving proactive … will be unable to work at home 100% of the time.Your role:Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints ...

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector … growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face ...

develop within our organisation.You will be working alongside some of the industry’s leading process transformation experts, with a wealth of experience in Process Design & Optimisation leveraged on the key digital accelerators that underpin a modern approach to transforming our client’s operations. We most commonly deliver our programmes … optimisation tools, techniques and approaches and their application, such as continuous improvement, Lean Six-Sigma, Process re-engineering, Cost Transformation, Process driven Op. Model design, service design* Strong understanding and experience of using SAP Signavio/ARIS or similar Business Process Modelling platforms* Excellent understanding of Business ...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex IT environments. … across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity ...

careers@servisbot.com About the role We’re looking for a practical, customer‐focused and AI‐curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work … with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear ...

sector clients. We are recruiting for Lead Consultants with a user research background to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.As … whole programmeAct as a trusted advisor to senior client stakeholders, using data, insight and primary research to influence decision-making and shape service direction and design to support better outcomes for usersLead teams to ensure that products and services meet the needs of all users and adhere ...