2 of 2 Permanent Support Consultant Jobs in the North West

Senior Dynamics 365 Business Central Support Consultant Up to £50k + Benefits | Remote or Hybrid | UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity … for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues … Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest More ❯

Role Overview We are seeking a knowledgeable and motivated individual to join our Application Support team, contributing to all aspects of accounting systems support, implementation, training, and maintenance. The role requires a hands-on approach across telephone, remote, and on-site support activities, up to third-line support level. This position is ideal for someone who … The role involves managing multiple client engagements, including implementing, configuring, and supporting accounting software, conducting user training, assisting with data migration, and creating custom reports. Responsibilities Provide expert technical support for a widely-used accounting software suite. Install, configure, and maintain client software to meet business needs. Deliver client training sessions, both remotely and on-site, and create user … friendly documentation. Handle incoming support requests through multiple channels (phone, email, client portal). Monitor and manage support queues, ensuring SLAs are met. Investigate and resolve user queries, offering clear and effective solutions. Log and process client change requests and system enhancements. Maintain and contribute to the internal knowledge base. Perform software testing and participate in product improvement More ❯