1 to 25 of 35 Permanent User Research Jobs in the North West

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range … of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The … Role: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. Champion inclusive design by embedding accessibility research and working More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across … a range of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across … teams. The Role As User Research Lead, you will: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. More ❯

s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical … digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working … in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a User Researcher you will: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range More ❯

UK Estate Agencies through world-class technology. Street.co.uk is our game-changing CRM: a truly modern estate agency platform, creating a next-level digital experience for customers, putting transparency, user experience and beautiful design at the heart of our industry. As a Senior UX Designer in our Lettings team, you'll be responsible for designing and enhancing workflows to … improve the user experience for our clients. You will engage with a diverse array of feature requests, spanning activities from product discovery and research to wireframing, high-fidelity prototyping, and ultimately presenting your designs. You'll have the opportunity to spend as much time as you want and need with our users, understanding their needs, challenges, and work … to the product direction of Lettings. You'll engage in workshops, seek feedback, and play a pivotal role in end-to-end product design, ensuring consistency and upholding a user-centric, clean, and modern design ethos. Joining the Lettings team, you'll be immersing yourself in a highly collaborative environment where the impact of your work is visible. Innovation More ❯

Manchester office) Up to £34,000 Full Time - Permanent Line Manager - Senior Graphic Designer Dotted Line Manager - Head Of Product Are you creative with a knack for understanding diverse user needs within complex systems? Dizplai is seeking a proactive and enthusiastic UX Designer to join our dynamic product team in Manchester. This incredible opportunity involves shaping the tools that … connect content creators to their fan communities and contributing to high-profile projects. We're looking for someone who can establish a user experience that is both intuitive for today's customer needs and scalable for the future. What You'll Do You'll play a crucial role in shaping the next generation of our software. The Dizplai platform … depth discussion about the role. Your responsibilities will include: Usability: Act as the primary UX resource for the Product team, guiding them to deliver the best possible software products. User Testing: Conduct user testing sessions with existing clients at various stages of product development to ensure we consistently meet their needs. Product Research: Continuously research and More ❯

them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Title: User experience designer (UX) Location: Hybrid (Remote with UK travel required) About Methods: Our mission is to improve and safeguard public services. We apply digital tools and ways of working … alongside your client work. We are growing our teams across the company and would love to talk to you about becoming a part of Methods. Role overview: As a User experience designer, you will play a pivotal role in creating user-centred designs that resonate with our audience and align with government standards. Your designs will advocate for … simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating More ❯

can reach new heights. Together, we are CAVU Whats the role? As a UX Designer at CAVU, you'll be part of a fast-paced team focused on designing user-centric, seamless digital experiences across our platforms. You'll collaborate with product leads, analysts, and developers to turn insights into intuitive design solutions. You'll lead user research … solving, and an experimental mindset to everything you do. About You: As a UX Designer at CAVU, you'll be part of a fast-paced team focused on designing user-centric, seamless digital experiences across our platforms. You'll collaborate with product leads, analysts, and developers to turn insights into intuitive design solutions. You'll lead user research … sexual orientation, age, marital status, veteran status, or disability status. Did you know that some people may be less likely to apply to job adverts than others? For example, research shows women are less likely to apply if they don't meet every single requirement listed in the advert. So, if you're reading this and perhaps don't More ❯

while building trusted relationships. - Experience in supporting or coaching others to build knowledge and capability in pay and reward best practices. - Proficient in using workforce analytics, benchmarking data and user research to inform, adapt and communicate delivery plans and outcomes. - Confident using Microsoft Office applications especially Excel for data analysis and Word and PowerPoint for clear reporting and … you against these technical skills during the selection process: Critical thinking skills, with the ability to analyse complex information, challenge assumptions Proficient in using workforce analytics, benchmarking data and user research Able to communicate complex pay and reward strategies More ❯

Product Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects. Key Responsibilities Lead user research activities to understand the needs and behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into … actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs. Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback. Plan and conduct usability testing … to road rest, validate design solutions and identify areas for improvement. Collaborate closely with product managers to refine requirements and translate them into user centred design solutions. Work hand in hand with front end developers, providing clear design specifications, assets, and guidance to ensure accurate implementation of the user experience. Contribute to the evolution and application of our More ❯

User Experience Developer - UX Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced User Experience Developer to work with multiple clients in a consultancy capacity. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you must … As a UX Developer you will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Use different techniques to identify and understand users and their needs … so that you can translate user stories and propose user-focused, evidence-based design approaches to meet these needs. Design accessible and impactful products and services for public and private sector clients. Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings and more Visualise, articulate and More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites … Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of … service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team More ❯

THE BENEFITS Friendly supportive and forward-thinking team Up to 25 days holidays plus bank holidays and birthday off Regular social events Contributory Pension THE UX DESIGNER ROLE: Optimise user journeys and conversion funnels across web and mobile products Use data-driven insights to improve performance metrics such as conversion rates, bounce rates, and time on site Ensure consistency … across the user experience while continuously testing and iterating on designs Contribute to improving design workflows and evaluating new tools Share feedback and ideas that support efficiency and quality across the design function Stay up to date with the latest design trends, tools, and best practices Dedicate time to personal growth and skill-building to support your development and … enhance the wider team UX DESIGNER ESSENTIAL SKILLS 2+ years experience in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals More ❯

THE BENEFITS • Friendly supportive and forward-thinking team • Up to 25 days holidays plus bank holidays and birthday off • Regular social events • Contributory Pension THE UX DESIGNER ROLE: Optimise user journeys and conversion funnels across web and mobile products Use data-driven insights to improve performance metrics such as conversion rates, bounce rates, and time on site Ensure consistency … across the user experience while continuously testing and iterating on designs Contribute to improving design workflows and evaluating new tools Share feedback and ideas that support efficiency and quality across the design function Stay up to date with the latest design trends, tools, and best practices Dedicate time to personal growth and skill-building to support your development and … enhance the wider team UX DESIGNER ESSENTIAL SKILLS 2+ years experience in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals More ❯

THE BENEFITS • Friendly supportive and forward-thinking team • Up to 25 days holidays plus bank holidays and birthday off • Regular social events • Contributory Pension THE UX DESIGNER ROLE: Optimise user journeys and conversion funnels across web and mobile products Use data-driven insights to improve performance metrics such as conversion rates, bounce rates, and time on site Ensure consistency … across the user experience while continuously testing and iterating on designs Contribute to improving design workflows and evaluating new tools Share feedback and ideas that support efficiency and quality across the design function Stay up to date with the latest design trends, tools, and best practices Dedicate time to personal growth and skill-building to support your development and … enhance the wider team UX DESIGNER ESSENTIAL SKILLS 2+ years experience in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals More ❯

new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU Whats the role? Conduct discovery research to uncover user needs, pain points, and opportunities Plan and facilitate usability testing (moderated and unmoderated) Work with Digital Analysts to interpret behavioural data and validate assumptions Run … functional squads, working iteratively to improve and deliver value What we're looking for 3-5 years' experience in UX design roles, ideally working on complex web platforms Strong user research skills, including planning and conducting interviews, usability tests, and surveys Confident working with both qualitative and quantitative data to inform designs Experience designing end-to-end experiences … sexual orientation, age, marital status, veteran status, or disability status. Did you know that some people may be less likely to apply to job adverts than others? For example, research shows women are less likely to apply if they don't meet every single requirement listed in the advert. So, if you're reading this and perhaps don't More ❯

focus on collaborative problem solving. We'll look to you to implement UX/UI best practice and apply a wide range of techniques such as: information architecture mapping, user journey mapping, workshop facilitation, ideation, prototyping. How will I add value in this role? Delivers impactful solutions that solve customer problems and move business metrics Ensure the UX process … is followed, and decisions are made based on research and data Able to measure success of design work Support the delivery of product roadmaps, working with the Product Owners and Dev teams Ensure a smooth handover to development and ensure what is developed matches the design Share best practice and new innovations that you come across in the wider … ll be able to work in a fast paced, ever-changing environment You can absorb large amounts of conflicting information and use it to make simple designs Participate in user research and testing activities and draw the insight needed to make informed and user centred design decisions Work closely with stakeholders to ensure what is designed is More ❯

an experienced UX Designer to join our team on a contract basis, working on a high-impact public sector project. The ideal candidate will have a strong background in user-centred design and proven experience working to Government Digital Service (GDS) standards. Key Responsibilities: Lead user research and usability testing to inform design decisions Design accessible, user … including researchers, developers, and product managers Ensure designs align with GDS principles and service standards Produce wireframes, prototypes, and documentation to support development Strong UX design background with a user-centred approach Solid experience designing services to meet GDS standards Familiarity with GOV.UK Design System Experience working in agile, cross-functional teams Excellent communication and stakeholder management skills Public More ❯

Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of … performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation … Azure Data Services Google Analytics, Google Tag Manager, BigQuery, Looker Studio Statistical analysis, hypothesis testing, and significance evaluation Experience in designing and implementing performance frameworks and KPIs. Skilled in user-centred analysis, translating user research and behaviour into strategic insight. Excellent communication skills with the ability to present complex data clearly. Familiarity with data quality assurance and More ❯

Email and Microsoft Office team within the Collaboration and Communication Services (C&CS) . This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of … performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation … Strong technical capability in: Microsoft Power BI Microsoft Azure Data Services Statistical analysis , hypothesis testing, and significance evaluation Experience in designing and implementing performance frameworks and KPIs. Skilled in user-centred analysis , translating user research and behaviour into strategic insight. Excellent communication skills with the ability to present complex data clearly. Familiarity with data quality assurance and More ❯

Email and Microsoft Office team within the Collaboration and Communication Services (C&CS) . This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of … performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation … Strong technical capability in: Microsoft Power BI Microsoft Azure Data Services Statistical analysis , hypothesis testing, and significance evaluation Experience in designing and implementing performance frameworks and KPIs. Skilled in user-centred analysis , translating user research and behaviour into strategic insight. Excellent communication skills with the ability to present complex data clearly. Familiarity with data quality assurance and More ❯

reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a strategic approach to technology and user engagement, working collaboratively with marketing, operations, and technology teams to ensure our digital platforms scale effectively, while delivering an outstanding user experience. Downing are a family-owned, award … an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve site performance and user retention. … Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based on customer insights, market trends, and More ❯

Renowned for delivering complex, human-centred services across the public and private sectors, this organisation partners with government departments, major institutions, and socially impactful enterprises. With an Agile-first, user-led approach, they are looking for an experienced consultant who thrives in a collaborative, multidisciplinary environment. This role is perfect for candidates with experience in user-centred design … the future of services that affect real people. You will lead UX efforts across digital transformation projects-guiding teams through discovery, testing assumptions, prototyping solutions, and helping clients embed user-focused thinking at the heart of their organisation. Key Responsibilities: Lead Agile teams to create services that are intuitive, accessible, and meet user needs Champion UX best practices … advocating for inclusive and accessible design Translate user research into impactful design decisions Mentor and line manage junior designers, supporting capability growth Build strong relationships with clients and stakeholders, while confidently guiding them through the UX design process Participate in recruitment, pre-sales activities, and thought leadership (e.g. blogs, events) About You: Proven UX design expertise, with a More ❯

cross-platform team? If so, read on as this could be the perfect role for you You will thrive working in an agile environment and will enjoy solving real user problems. You will be able to bring creativity and structure to the design process. You will be designing user-friendly and scalable experiences on iOS, Android and web … prototypes, ensuring that they are developer-ready assets. You will be a collaborative individual who has experience working with Product Managers and developers. You will be able to conduct user research and testing in order to validate design decisions and identify any areas for improvement. You will be working to maintain and evolve the designs in order to … Proficient in Figma Experience with wireframing, prototyping and rapid iteration workflows Familiarity with native and React-based design systems Able to follow and maintain brand guidelines An advocate for user-centred designs Basic understanding of front-end technologies is a bonus If you would like more information on this role, please get in touch We welcome diverse applicants and More ❯

tools. Reporting to our Head of Product Management, you'll support the strategic roadmap while ensuring the effective delivery of product enhancements that drive business performance, customer engagement, and user satisfaction. What You'll Do Own and manage the product backlog for one or more key product areas in Ecommerce, trainer tools, or client applications Ensure the strategy from … of Product Management is being followed, especially with respect to app, tech, coding and platform recommendations Translate business goals into clear and actionable product requirements Conduct discovery work including user research, feedback gathering, competitor analysis, and data insights Define user stories, acceptance criteria, and prioritise backlog items for development Support sprint planning, daily stand-ups, retrospectives, and … demos Collaborate with internal stakeholders to ensure alignment on goals, timelines, and priorities Work with developers and QA to ensure timely delivery of features and enhancements Participate in user testing and customer feedback loops to refine products post-launch Maintain up-to-date documentation in product tools (e.g. Confluence, Jira) What we're looking for Strong working knowledge of More ❯