4 of 4 Permanent Problem Management Jobs in North Yorkshire

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern workplace services. What You Will Do As a Senior Systems Engineer within our 24x7 Operations function … squad's senior technical escalation point on the day shift Squad (Mon-Fri, office hours), taking ownership of complex incidents, major incident response and problem management across both core infrastructure and Microsoft Modern Workplace services. You will combine deep technical capability with sound judgement under pressure, and play ...

office Hours 35 Hours, Hybrid 3 days per week in office Closing Date Sun, 9 Aug 2026 As our Senior Asset and Configuration Management Specialist you will be working with multiple teams to develop Asset and Configuration management strategies, policies, standards, and guidelines. Champions the importance and value … Asset and Configuration management and develops new methods and organisational capabilities (including automation) for Asset and Configuration management. Works with multiple teams to drive adoption of and adherence to policies and standards. Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation. ...

technology professionals who are looking to start or progress their career within IT.If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post … would love to hear about it!Experience/Qualifications· An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes · A good level of Windows operating system experience · Broad technical knowledge of pc’s/laptops/peripherals and their architecture ...

contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively … call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple ...