2 of 2 Permanent ServiceNow Jobs in North Yorkshire

Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other ServiceNow … operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of … capabilities covering ITSM, ITOM, CSM, AIOPs, App engine and emerging modules. Establish technical standards, design review processes, and platform governance controls. Ensure adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable More ❯

by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments. As a Network Engineer, you will More ❯