6 of 6 Permanent 1st/2nd Line Support Jobs in the North of England

1st / 2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st / 2nd Line Support Analyst to provide technical assistance for a diverse client base across London. … This position offers the flexibility of working from home with occasional paid visits into the city when in-person expertise is required.As a 1st / 2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You’ll … deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st / 2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults More ❯

Desktop Support Engineer (1st / 2nd line) *Newcastle onsite* to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll … or cycle in (onsite showers available!). About you: You have commercial experience in a similar support based role You have a strong knowledge of Windows 10 / 11, Office 365 (Exchange, Teams, OneDrive), basic Active Directory and PowerShell scripting skills You have strong desktop troubleshooting skills across hardware and software You have experience of supporting AV … Fixed Term Contract, likely to extend* Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st / 2nd line) opportunity. More ❯

Desktop Support Engineer (1st / 2nd line) *Newcastle onsite* to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll … or cycle in (onsite showers available!). About you: You have commercial experience in a similar support based role You have a strong knowledge of Windows 10 / 11, Office 365 (Exchange, Teams, OneDrive), basic Active Directory and PowerShell scripting skills You have strong desktop troubleshooting skills across hardware and software You have experience of supporting AV … Fixed Term Contract, likely to extend* Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st / 2nd line) opportunity. More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time About us: This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland. About the role … You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer systems when necessary. Logging all … calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will More ❯