3 of 3 Permanent 2nd Line Service Desk Analyst Jobs in the North of England

basis between 7:00am–9:00pm Monday-Friday, with Saturday cover as required Salary: £34,000 per annum We’re looking for an experienced 2nd Line Support Analyst to join our IT Service Desk. This is a key customer support role providing high … Maintain and improve knowledge articles and documentation Identify and support ServiceNow process improvements, including workflows and automation What you’ll bring Extensive experience providing 2nd line support within an IT Service Desk environment and across other operational and technical teams Exemplary personal behaviours ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices in the UK, with … core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st/2nd line requests, log tickets accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will support ...

Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support colleagues across ...