Job title : 2nd/3rdLine Telecoms Engineer Salary- up to £37,000 + Benefits + Car Allowance Location: Newcastle Upon Tyne Working Hours : 8:30am - 5:00pm Working style : Hybrid Start date : ASAPWe are currently working with a rapidly growing Managed Service Provider/Telecoms provider who are looking to bring in a 2nd …/3rdLine Telecoms Engineer. The 2nd/3rdLine Telecoms Engineer will be the go-to person for any issues with the organisations telephony platform.The successful 2nd/3rdLine Telecoms Engineer will be joining an organisation who are keen on internal progression, they will have … the chance to move up the ladder as the organisations grow.Essential skills - 2nd/3rdLine Telecoms Engineer VoIP support - Cloud and On-prem Provisioning and testing of handsets on systems Network trafficking SIP Trunking Prior experience acting as an escalation point Desirable - 2nd/3rdLine Telecoms Engineer Cisco More ❯
Grimsby, South Humberside, England, United Kingdom Hybrid / WFH Options
Ernest Gordon Recruitment Limited
Network Engineer (3rdLine Support) Grimsby £50,000 to £60,000 + Career Progression + Company Pension + Hybrid Opportunities Are you a Network Engineer, or similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career … projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rdLine Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of … network and working of delivering a variety of projects The Person : Experience in 3rdLine support or similar Experience in management of networks Ability to work independently and at pace Keywords : Network Engineer, 3rdLine Support, IT Support, Infrastructure, Networking, Network Management, Grimsby, Hull Reference : 21179 If you are interested in this More ❯
Grimsby, South Humberside, North East, United Kingdom Hybrid / WFH Options
Ernest Gordon Recruitment
Network Engineer (3rdLine Support) Grimsby £50,000 to £60,000 + Career Progression + Company Pension + Hybrid Opportunities Are you a Network Engineer, or similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career … projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rdLine Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of … network and working of delivering a variety of projects The Person : Experience in 3rdLine support or similar Experience in management of networks Ability to work independently and at pace Keywords : Network Engineer, 3rdLine Support, IT Support, Infrastructure, Networking, Network Management, Grimsby, Hull Reference : 21179 If you are interested in this More ❯
Be the Go-To 3rdLine Expert in a Busy, Friendly MSP Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rdLine Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support … to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly. About the Role This is a hands-on 3rdline support role where you'll be the right-hand person to the senior engineer. You'll handle complex escalations, guide and mentor 1st and 2nd line … you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect. What You'll Be Doing Take ownership of 3rdline escalations from the service desk, troubleshooting and resolving complex technical issues. Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on More ❯
Dunston, Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
SER (Staffing) Ltd
3rdLine Telecoms Engineer Gateshead (Hybrid) | £37,000 + Car/Allowance | Full-Time, Permanent Our clients are a national MSP with over 250 staff and 10 sites across the UK — and we’re looking for a skilled 3rdLine Telecoms Engineer to join their growing Unified Comms team in … Gateshead. What You'll Do: Provide 3rdline support for VoIP, SIP, PBX, SBCs & connectivityEscalation point for 1st/2nd line engineersDeploy and support telecoms solutions across customer and internal networksWork with platforms like 3CX, Mitel, Teams Direct Routing, etc.Liaise with vendors, carriers, and clients to deliver top-tier serviceWork with the Development team as … well as the BAU team. What You’ll Need: Proven 3rdline telecoms/UC experience (MSP background ideal)Strong knowledge of SIP, hosted VoIP, SBCs, firewalls, and networking (TCP/IP, QoS)Experience with Teams Direct Routing, 3CX, Gamma Horizon, or similarFull UK driving licence (occasional travel required) What You’ll Get: Hybrid workingCompany car or More ❯