3 of 3 Permanent Applications Support Analyst Jobs in the North of England

About our Client: Nigel Wright have been appointed to support Neptune North with multiple hires into their Newcastle office. Neptune North are a Joint Venture between Oliver Wyman and Rokos Capital Management specialising in providing premium technology consulting services.Neptune North pride themselves on employing and developing the very best talent in the North East. As such, if you … processes. Implement changes and releases, enforcing change management processes, and driving post-change reviews, working with development and testing teams. Skills & Knowledge: Experience working within a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification More ❯

Business Applications Support Analyst - CRM Systems/Microsoft Dynamics Location: Sheffield (2 Days Onsite + Sporadic Field) Salary: £50,000 + Bonus We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting … and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements. Key responsibilities: Provide second-line support for CRM users, ensuring issues are resolved effectively and … in line with agreed SLAs Work closely with third-party vendors to manage and escalate technical issues Deliver configuration changes, minor enhancements and system improvements Support user adoption through workshops, documentation and training collaboration Monitor performance of the CRM system and identify opportunities for improvement Participate in UAT and provide support for new feature rollouts Travel More ❯

Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business … focused role that sits right at the intersection of users, systems and support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (e.g. SQL-based, Sage, client-server systems) Respond to user … base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and client-server models function Confident communicator with the ability to support users of varying technical More ❯