3 of 3 Permanent Autotask Jobs in the North of England

issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis ...

challenge incomplete information or unclear scope before delivery begins. Strong organisation skills and the ability to keep control across multiple concurrent projects. Experience using Autotask PSA or a similar MSP PSA platform would be particularly valuable. Project management qualifications such as PRINCE2, APM, AgilePM or PMP would be advantageous ...

least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent ...