are looking for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering / IT and gain hands-on experience in a thriving and supportive workplace. Position Summary & Key Areas of Responsibility: To diagnose faults, make repairs and to replace modules on ATM … s and associated peripherals. Responsible for installation, maintenance, and repairs on equipment within an assigned territory / region to ensure continuity of customer operations and a high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements … May require prolonged travel, carrying and lifting tool kit / parts of varying weights. May require bending / squatting, walking / standing / sitting for prolonged periods The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Company vehicle with fuel More ❯
are looking for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering / IT and gain hands-on experience in a thriving and supportive workplace. Position Summary & Key Areas of Responsibility: To diagnose faults, make repairs and to replace modules on ATM … s and associated peripherals. Responsible for installation, maintenance, and repairs on equipment within an assigned territory / region to ensure continuity of customer operations and a high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements … May require prolonged travel, carrying and lifting tool kit / parts of varying weights. May require bending / squatting, walking / standing / sitting for prolonged periods The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Company vehicle with fuel More ❯
Employment Type: Permanent
Salary: £30000 - £33000/annum Private health insurance ? Pension
Kingston upon Hull, City of Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ricoh
lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Undertake day to day operational work (including server / desktop / laptop / patching / LAN / printer / software) in designated customer sites to meet SLA and KPI requirements, ensuring that all … ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager / Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service / project delivery targets. Completes any other relevant duties applicable to … the scope of the role as requested to meet the requirements of the contract or if requested by the Service Delivery Manager / Service Operations Manager. Ensure Minor Change, Incidents and any Work Package or Project work are scheduled / undertaken to ensure that all agreed timescales and service levels are met. Maximise revenue by identifying potential business More ❯
a basic understanding of network fundamentals. As an IT Technician, your role will be very varied and hands-on, involving day-to-day tasks such as: Hardware troubleshooting, break-fix, testing and configuration (Tablets, Tills, Laptops, Routers, Servers, Switches etc.) Configure networks, servers, switches, and computer hardware Carry out scripting with tools such as More ❯