CRM Consultant
- Hiring Organisation
- Franklin Bates Limited
- Location
- North West London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
CRMConsultant CentralLondon,majorityoffice-basedinitially,thenhybridworking Ourclientisaspecialistconsultancyhelpingcharitiesandnot-for-profitsgetmoreoutoftheirdataandCRMsystems. Theyareatrustednameinthesector,growingsteadilyandbuildingateamofconsultantswhoareascomfortableconfiguringaCRMastheyaresittingacrossthetablefromaclientexplainingwhytheirprocessesneedarethink. Ifyouwantrealprogression,realresponsibilityandtomakearealimpactthenthiscouldbeagreatopportunityforyou. Theopportunity: Workingpredominantlywithcharities,educationalinstitutionsandmission-ledorganisations,youwillhelpclientssolvecomplexdatachallenges,streamlineprocessesandunlockthefullvalueoftheirCRMplatforms. Wearelookingforsolidhands-onCRMconfigurationexperience,withclient-facingexperience. Thispositionoffersstructuredlearning&developmentdesignedtostrengthenbothyourtechnicalexpertiseandconsultingcapability.Youwilltransitionintodeliveringstrategic,high-impactCRMsolutionstoavariedclientbase. Ifyouenjoybuildingtrustedrelationships,leadingmeaningfulstakeholderconversationsandcombiningtechnicaldepthwithstrategicthinking,thisroleofferstheidealbalance. AsaCRMConsultant,youwill: Leadandmanageaportfolioofclients,actingastheirprimarypointofcontactandtrustedadvisor. Overseethefullclientlifecycle,fromearly-stageprospectconversationsthroughtolong-termaccountdevelopment. Configure,customiseandoptimiseCRMsystemstomeeteachorganisationsspecificneeds. Guideclientsthroughend-to-endCRMimplementations,includingdiscovery,requirementsgathering,systemconfiguration,testing,go-liveandongoingsupport. Managecomplexprojectssuchasdatamigrations,systemintegrations … vendorselectionandprocurementprocesses. Identifyopportunitiestoenhanceoperationalefficiency,forexampleimprovingdonorjourneysthroughbettersystemintegrationandprocessmapping. Deliverengagingtrainingsessionsthatempowerclientteamstomaximiseadoptionandlong-termvalue. Analysedataanduserfeedbacktogenerateactionableinsightsthatsupportinformeddecision-making. Conductregularstrategicreviewstoensurecontinuedalignmentwithclientgoalsandidentifyareasforgrowth. Contributetonewbusinessdevelopmentbyleadingprospectmeetingsandsupportingproposalcreation. Documenttechnicaldecisions,configurationsandbestpracticeguidanceinaclear,structuredmanner. Youwillplayakeyroleindrivingbothclientsuccessandbusinessgrowth. Aboutyou: Youhavehands-onexperienceconfiguringatleastoneleadingCRMplatforms,ideallyDynamics365,Salesforce,Donorfy,RaisersEdgeoracomparablesystem. Youmaycurrentlybeworkingasa: CRMConsultant DatabaseManager/DatabaseOfficer/DatabaseExecutive CRMAdministrator/CRMExecutive andyourereadytostepintoabroader,morestrategicrole. Youwillbring: Experienceinstakeholder-heavyorclient-facingenvironments,whererelationship-buildingiscentral. Confidencemanagingmultipleclientaccountssimultaneously. AstrongunderstandingofhoworganisationsuseCRMsystemstomanagerelationshipsanddriveengagement. Theabilitytotranslatetechnicalconceptsintoclear,accessiblelanguage. Astructured,detail-orientedandanalyticalapproachtoproblem-solving. Experienceworkingwithcharities,not-for-profits ...