1st Line Support Engineer
- Hiring Organisation
- WSR (Working Solutions Recruitment Services)
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
asset records• Help create and update internal knowledge base articles for both users and colleagues• Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices• Troubleshoot hardware and software issues across desktops, laptops, and mobile devices• Escalate complex issues to senior engineers while … networking and troubleshooting• Familiarity with Active Directory , user account management, password resets and permissions• Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office• Strong problem