1 to 25 of 149 Permanent ITIL Jobs in the North of England

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

clear business outcomes. A proactive, data-driven approach to problem solving, with a focus on stability, security, and scalability. Awareness of IT governance, compliance, and best practice frameworks (e.g. ITIL, ISO 27001). SSL Certificates (advantageous) Why You’ll Love It £50,000 – £55,000 base salary. Join a trusted national brand with a stable and forward-looking IT strategy. More ❯

Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company’s security services). Strong More ❯

driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD More ❯

delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive More ❯

in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. More ❯

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

Windows, Microsoft Server infrastructure and Microsoft Azure/Entra/O365 Network infrastructure and VoIP systems. Mobile device and telephony management. Knowledge of IT infrastructure, Cloud Services and SaaS. ITIL framework and CMDB practices. Excellent communication skills, able to explain technical issues to non-technical users. Proficiency in ticketing systems and collaboration tools. Experience working in a national or global More ❯

provide Pro-Active maintenance, resulting in less outages and downtime for our customers. Skills & Experience Required Experience of ISO27001 is essential. Previously implemented and maintained an ISMS Experience of ITIL governance processes and CABs. Small business mindset used to wearing multiple hats. Experience using Microsoft Server and Desktop operating systems. Demonstrate a good level of troubleshooting and show the ability More ❯

H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE, MCP. Competencies Demonstrate ability to work independently and take leadership where required Demonstrate ability to work on multiple highly complex projects simultaneously. More ❯

Credentialed in one or more program/project management disciplines (PMP, PgMP, Prince2). Certified in Agile or Lean methodologies (e.g., PMI-ACP, CSM, SAFe SPC). Familiarity with ITIL/ITSM practices and enterprise portfolio governance. Experience with ALM and reporting tools such as Azure DevOps, Smartsheet, or equivalent. Proven ability to integrate Agile delivery with enterprise PMO frameworks. More ❯

SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software development teams, supporting best practice to maintain system performance and availability What you get More ❯

to third-party MDM or UEM tools (Jamf, MobileIron, Workspace ONE, etc.). Experience with conditional access policies and endpoint security baselines. Knowledge of Autopilot and modern device provisioning. ITIL foundation or equivalent operational discipline. What We Are Looking For This role will suit someone who thrives on ownership, improvement, and collaboration. You notice when something isn’t quite right More ❯

ideal Service Desk Manager will bring: Strong experience leading a customer-facing IT support team Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience Eligibility for SC Clearance and a valid UK driving licence What’s Next? If you’re More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

to succeed every day. What we are looking for Proven experience in IT service delivery or operations management within a complex, multi-site or international organisation. Strong understanding of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes. Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance. Excellent More ❯

skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Support, MSP, Service Desk, Team Leadership, Microsoft 365, Networking, Windows, Azure AD, Troubleshooting, Coaching, ITIL More ❯

focused approach. Excellent communication skills. Desirable: Exposure to Docker/Kubernetes. Experience with monitoring tools (SolarWinds, Nagios, Grafana). Experience with configuration management (Ansible, Puppet, Satellite). Understanding of ITIL and change management processes. Experience working in a regulated/GxP or pharmaceutical environment is beneficial. Scripting/automation experience (PowerShell, Bash, Ansible). More ❯