2 of 2 Permanent Implementation Analyst Jobs in the North of England

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify, diagnose … within required application areas to a high standard To ensure customers are informed of progress on all issues To manage and prioritise own outstanding issues list Application deployment and implementation tasks carried out both remotely and on site Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under More ❯

hours per week (Mon - Fri) As an Infrastructure and Cloud Consultant, you will play a critical role in delivering robust Microsoft-based solutions that align with our established implementation frameworks. Leveraging your expertise in technologies such as Office 365, Windows Server and enterprise-grade security and networking infrastructure, you will guide clients through seamless adoption and integration of these … long-term value realization. Project Transition and Quality Assurance Oversee the handover of completed projects to our Service Delivery team, ensuring all quality assurance protocols are met. Conduct post-implementation reviews to validate outcomes and identify opportunities for improvement. Contribute to the evolution of our product portfolio and implementation methodologies by providing feedback and insights from field experience. … consistently above 90%. Projects delivered on time, within budget, and to client satisfaction. Comprehensive and clear project documentation. Continuous professional development through training and hands-on experience. Seamless implementation with high technical quality. Microsoft 365 Certified: CompTIA A+ and Network+ Hornet VM & 365 Backup Training WatchGuard Firewall Implementation Course 2+ years in IT consultancy or technical delivery More ❯