4 of 4 Permanent Incident Analyst Jobs in the North of England

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the best … communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and Tasks Manage … and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the best … communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and Tasks Manage … and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support More ❯

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training More ❯

Threat and Incident Response Lead Analyst Permanent or Contract | Hybrid 12 Days in Office (North West) Threat and Incident Response Lead Analyst is needed for a growing Cyber team who are looking to strengthen its cyber defence capabilities with the hire of a Threat and Incident Response Lead Analyst . This is a pivotal … hands-on role in a growing cyber team. Youll lead threat intelligence and incident response efforts, shape defensive strategy and play a critical role in ensuring the organisation stays ahead of evolving threats. What Youll Be Doing: Lead all aspects of Threat Intelligence and Incident Response Perform gap analysis across tooling, processes and detection capabilities Implement and embed … modern IR and threat detection best practices Develop and maintain incident response playbooks and threat hunting strategies Stay informed on emerging threats, TTPs, and adversarial behaviours Tune detection rules and improve response workflows Work with tools such as Microsoft Sentinel, Defender, Splunk, or similar What Were Looking For: Proven experience in hands-on incident response and cyber threat More ❯