6 of 6 DemandTrendPermanent Knowledge Transfer Jobs in the North of England

Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions. Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across departments to elevate system literacy and … About you: Industry experience with travel technology background ideally coming from a Travel Consultant role Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of fares and ticketing Proven track record in working in a support environment Ability to take control of a user support issue, good ability to trouble shoot give the More ❯

planning. • Quality Assurance - You own QA for the team’s outputs, ensuring consistency, accuracy, and completeness of incident handling and documentation across the team. • Training and Onboarding - You lead knowledge-transfer sessions, support structured onboarding of new team members, and coordinate internal training to drive skill development and reinforce SOC best practices. • Continual Improvement - You identify opportunities to … optimise workflows, enhance detection logic, and contribute to service-improvement initiatives across the SOC, including backlog reduction, knowledge-base expansion, and feedback loops from lessons learned. • Customer Communications - You provide timely incident updates and lead bridging calls with customers during high-priority incidents, ensuring that communications are clear, evidence-led, and aligned to customer expectations. • Threat Hunting Oversight - You … documentation of incidents and investigations, including rationale for response actions and IOC validation. o Perform case-closure quality assurance to confirm investigation completeness and capture lessons learned. o Support knowledge-base development and post-incident reporting activities, ensuring reusable insights are recorded to improve future incident handling and analyst onboarding. Position Specification Required Qualifications and Experience • You may be More ❯

We are seeking an ambitious, talented, and motivated individual to lead an exciting and innovative Knowledge Transfer Partnership (KTP) project between Aquatrust Water & Ventilation Ltd and the School of Built Environment, Engineering and Computing at Leeds Beckett University. Supported by a comprehensive project plan you will work with the team at Aquatrust and Leeds Beckett University to: Lead … and open-source AI technologies, including LLMs and RAG frameworks, to determine optimal solutions for real-time decision support in water management contexts. Develop and maintain a secure, accessible Knowledge Repository, capturing all technical artefacts, project outputs, and process documentation to support long-term innovation and internal capacity building. Facilitate technical integration and user acceptance testing, ensuring the AI … embedded within Aquatrust's operational architecture. We encourage applications from a self-starter with a creative mindset, excellent project management skills and a technical background in software development or knowledge of embedded systems and IoT technologies. This 24-month KTP project will centre on the development of a bespoke remote monitoring system that enables Aquatrust to test and detect More ❯

website, social, video, webinars and events. Undertake research and produce content to improve SEO and website conversions monitoring and evaluating performance. Co-ordinate a series of educational webinars and knowledge transfer events. Monitor digital channel performances and produce reports and recommendations for areas of improvement. Working as part of the broader senior management team on strategic decisions and … build and lead a team as the role grows. Digital marketing expertise with a track record of executing successful lead generation programmes. Ideally fluent in HubSpot, or with strong knowledge in other marketing automation tools, allied with a strong understanding of paid social channels including Facebook and LI. Excellent communication skills and strong track record of creating compelling and More ❯

sophisticated in-house solutions. They're building robust software systems that enhance their service delivery and operational capabilities, requiring comprehensive documentation to support their growing development team and ensure knowledge transfer across their technical operations. The Role: They're looking for a talented Technical Author to join their software development team and become the cornerstone of their documentation … skills and collaborative team-working abilities Background in requirements gathering, analysis, and technical specification writing Understanding of software development lifecycle from backend to frontend Appreciation of application architecture principles Knowledge of various programming language roles and applications Nice to haves: Experience with documentation-as-code approaches using Markdown, AsciiDoc, MDX, or Sphinx Background in software architecture template creation Experience More ❯

to 2 nd/3 rd Line level working to SLAs Setup of Firewalls, Routers, Switches Assume key responsibility for the transition of on-boarding new clients and transferring knowledge to the Service Desk team Regular System Checks & Audits at customer sites Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the … demonstrate effective skills in support with proven experience of an IT Support based role Experience with Hyper-V, Server OS Experience with VoIP/Yeastar Hosted Phone Systems Excellent knowledge of Microsoft technologies Previous experience within a similar role within an MSP environment Strong communication skills Why do you want to work for us? Even though we have been More ❯