Dunston, Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
SER (Staffing) Ltd
3rd line support for VoIP, SIP, PBX, SBCs & connectivityEscalation point for 1st/2nd line engineersDeploy and support telecoms solutions across customer and internal networksWork with platforms like 3CX, Mitel, Teams Direct Routing, etc.Liaise with vendors, carriers, and clients to deliver top-tier serviceWork with the Development team as well as the BAU team. What You’ll Need: Proven More ❯
within the telecommunications industry. Essential: A proven track record of building and implementing operational processes from scratch. Strong knowledge of: Hosted Telephony/VoIP platforms (e.g., Gamma Horizon, 3CX, Mitel, Avaya, 8x8). Mobile communications and provisioning. Broadband and connectivity services (e.g., FTTC, FTTP, Leased Lines). Leadership: Experience in managing and motivating a team. Analytical Skills: The ability More ❯
Telephony, Mobile Services and Video Conferencing. Development of the UC network strategy including network design and roadmap. This role will be ideal for someone who has come from a Mitel, Avaya or 8x8 background. Full training will be provided. Knowledge and experience: Day to day operational performance of the UC network to agreed SLAs and KPIs. Changes to the … UC network to meet ongoing business demands. Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN. Experience of running network security. Proven technical experience of local area networks, Internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software. Experience More ❯
