Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment. Key Responsibilities: Lead Golden Quarter Risk Mitigation Plan and OperationalStability workstreams to drive momentum and oversight on service stability plan Drive risk mitigation/closure activity of known risk issues (currently … critical risk issues unmanaged) Provide Operational Oversight on BAU Service Management issues (including Incident & Change Management oversight) Provide additional support for HO Service Management across all activity Required Skills & Experience: Proven experience in service management leadership, preferably within a product-led environment. Strong understanding of ITIL principles and best More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
Services (AKS), Terraform, managing domains, Active Directory (AD), DNS, authentication services, and program and change work. The Core Platform Technical Engineers will ensure the operationalstability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You … services within the Azure cloud environment. You'll oversee domain management, Active Directory (AD), DNS, and authentication services to ensure robust enterprise security and operational continuity. You'll implement infrastructure-as-code (IaC) practices to automate the deployment, configuration, and management of cloud resources. You'll develop, maintain, and … modernise core infrastructure to support scalable, secure, and highly available platforms. You'll collaborate with other platform engineering teams and stakeholders to ensure platform stability and reliability. You'll develop, maintain, and optimise on Prem infrastructure in 1st Central offices You'll resolve platform-related incidents and service requests More ❯
on monitoring, observability, and system performance. Experience with real-time data processing and transactional system design. Skilled at balancing technical debt, delivery speed, and operational stability. Passionate about mentoring and technical leadership. Comfortable working in data-driven, experimental environments. More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
preston, lancashire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
Blackpool or Manchester, Greater Manchester, England
Government Digital & Data
for a Senior Infrastructure Engineer to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operationalstability, robustness, resilience, availability and quality you will be accountable for infrastructure solutions. Our responsibilities include: The Engineering Platform which supports circa More ❯
holder, Specialist Devices now seek a Senior Infrastructure Engineer to assist in designing Infrastructure services aligned with Architecture and Engineering principles. Focus areas include operationalstability, robustness, resilience, availability, and quality. Responsibilities include: Supporting the Engineering Platform for circa 3,000 users developing and testing solutions for DWP. More ❯
to-end testing, validating system functionalities, and ensuring all applications meet business requirements before deployment. Your contributions will help drive technical excellence, maintain system stability, and enable continuous improvements within the Siebel environment. Key responsibilities include: • Developing and maintaining Siebel solutions using Siebel configuration, EAI, EIM, and PL/… integration, configuration, and troubleshooting. Your ability to work collaboratively in an agile, high-paced environment will be critical in ensuring seamless application delivery and operational stability. • Extensive experience in Siebel development and enterprise-scale Siebel implementations, with a deep understanding of Siebel configuration, Assignment Manager, EIM, Workflows, Business Services More ❯
to-end testing, validating system functionalities, and ensuring all applications meet business requirements before deployment. Your contributions will help drive technical excellence, maintain system stability, and enable continuous improvements within the Siebel environment. Key responsibilities include: Developing and maintaining Siebel solutions using Siebel configuration, EAI, EIM, and PL/… integration, configuration, and troubleshooting. Your ability to work collaboratively in an agile, high-paced environment will be critical in ensuring seamless application delivery and operational stability. Extensive experience in Siebel development and enterprise-scale Siebel implementations, with a deep understanding of Siebel configuration, Assignment Manager, EIM, Workflows, Business Services More ❯
for the shipping operations at AR-enabled FCs, aiming to establish the most stable operations and provide consistent, reliable services to customers. It involves operational management, process creation, and process improvement across multiple FCs. Position Responsibilities - Lead standardization and simplification of operational management methods across FCs, creating and More ❯