Customer Journey Strategy Manager
City, Manchester, United Kingdom
Barclays Bank PLC
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: