Senior Onsite IT Technician
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
Senior Onsite IT Technician Location: Newcastle Competetive Salary Working hours: Mon Fri, 40 hours per week (available to work outside core hours) The Senior Onsite IT Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level … and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets...) - Offer personalized onsite IT support to VIP users, addressing their technical issues promptly and efficiently Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption to their … manner Ownership: responsible for engagement, interpreting client needs, offering optimal solutions, and taking ownership of resolution or assuring resolution via line of business partners Collaboration: Work closely with other IT teams to escalate and resolve complex issues, ensuring seamless support for clients Training and Support: Provide training and guidance to clients on the use of new technologies and software More ❯
Employment Type: Permanent
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