12 of 12 Permanent Service Design Jobs in the North of England

purpose that drives everything we do. And you can play your part too join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll develop and apply service design architecture components, including standards, patterns, principles and end-to-end service … customer and colleague experience ambition to life. You'll ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base. Working above individual journeys, you'll define and orchestrate service design frameworks and artefacts that enable Service ...

Service Lead Up to £78,000| Manchester | Full Time | Onsite Please note: This role requires onsite attendance in Manchester, 5 days per week, and successful completion of BPSS and client security clearance checks. We are seeking an experienced IAM Service Lead to establish and lead a new Identity … Access Management service during a high-profile service transition. Key Responsibilities Create IAM Service Design and Target Operating Model (TOM) Lead service transition, knowledge transfer and shadowing activities Provide IAM service leadership and governance Manage KPIs, SLAs and service reporting Drive continuous improvement ...

Patent Attorney collaboration with inventors, through to the drafting of patent applications and the subsequent prosecution responses to PTOs. Own the research and experience design for complex, AI-enabled workflow products in IP Tech Transfer. Work closely with product managers, engineers, customers, and stakeholders to understand user problems … complicated workflows, and turn insight into clear, usable product experiences. This role is much more about research, synthesis, workflow design, and problem solving than making polished screens. You should be comfortable working directly with patent attorneys, inventors, IP managers, and internal teams to uncover needs, shape solutions, and improve ...

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

Service Lead Manchester (Onsite, 5 days/week) £70,000 - £78,000 + perm benefits We are looking for an experienced IAM Service Lead to take ownership of an enterprise-scale Identity & Access Management service. This is a key leadership role responsible for ensuring secure, compliant, and efficient … continuous improvement of IAM services, ensuring the right individuals and systems have the appropriate access at the right time. Key responsibilities: Own the IAM service end-to-end (delivery, governance, performance) Lead Service Design, TOM, and Service Transition Oversee Joiner/Mover/Leaver (JML) processes ...

Elicit, define and translate business and user needs into clear requirements. Analyse current processes, identify improvement opportunities and define target operating models. Support the design, development and testing of new services and solutions. Assess impacts of change, including business, policy and operational constraints. Define success measures and ensure delivery … complex problems and drive solutions through to delivery. Experience translating business goals into clear requirements and outcomes. Understanding of operating models, business change and service design principles. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position ...

using project management tools. Identify and track financial benefits, including measurable outcomes such as cost savings and efficiencies. Support organisational change and transition, including service design, go-live readiness, and post-implementation activities. Build strong internal and external stakeholder relationships to maximise value delivery. Attend CAB and contribute … engagement, alignment, and adherence to delivery processes. This includes ensuring projects have clear objectives, well-defined scope, measurable benefits, and effective transition into live service, while supporting the wider change framework and team capability development. About us Connect Health and Healthshare have come together as one organisation - Cora Health ...

leadership Ensure adherence to all company policies, standards, processes, and procedures. Participate with the bid team as required to assist with effective pricing and service design for potential new opportunities Play a key role in promoting the company’s brand and working with the sales team Skills ...

degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods. You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record … that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research ...

degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods. You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record … that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research ...

Department for Business and Trade "DBT" are seeking an AI-focused Technical Architect to lead the design of secure, scalable and reusable AI-enabled solutions. This is an opportunity to work at the forefront of emerging technology, helping DBT turn innovative ideas into practical services that deliver real value … across the department. Salary range £67,867 to £85,413 plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. About role DBT are seeking an AI-focused Technical Architect to lead the design of secure ...

improving lives, working together for patients and ensuring everyone counts. The Team This role sits within a team responsible for digital improvement, automation and service transformation . The team supports NHS England services to improve efficiency, quality and consistency through technology-enabled change, working collaboratively with operational, clinical … finance and digital colleagues. The service designs and delivers automation solutions aligned to organisational priorities and governance, including rule-based automation, workflow optimisation and AI-enabled solutions. The team promotes responsible, transparent and ethical use of automation and AI technologies within agreed information governance and assurance frameworks. The band ...