4 of 4 Permanent Service Desk Engineer Jobs in the North of England

Lead Service Desk Engineer - Altrincham £40,000 + Benefits About the Role We're looking for an experienced IT support professional who enjoys balancing hands-on technical work with team leadership. As Lead Service Desk Engineer, you'll oversee daily service desk operations while providing guidance and support to a small team of engineers. This position offers the chance to drive service improvements, maintain excellent support standards, and play a key role in delivering a reliable technology service across the business. The Position Working at the heart ...

Service Desk Engineer Hull - £25-30k We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact … user accounts Overseeing IT assets and equipment moves Ensuring complete documentation of processes and procedures Key Skills: 2+ years experience in a similar Service Desk role Excellent problem-solving and troubleshooting skills Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office ...

looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills … Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/proficiency ...

proactively seek resolutions for customers while keeping them informed of progress. Responsibilities: Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when required Required ...