3 of 3 Permanent Service Desk Team Leader Jobs in the North of England

IT Service Desk Team Leader Salary: £41k per annum plus excellent benefits Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: 26 October 2025 Recruitment Date: 14 November … proud to call their home. What will your role be? Youll be joining us at an exciting time! Were currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile ICT function. Together, they … will shape and deliver our digital roadmap and ensure our structure is aligned with SLHs future ambitions. As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £32,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯

We are looking to recruit an IT Service Desk Team Lead to join our existing service team. The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and … effective resolution of technical issues and service requests. This role combines hands-on technical expertise with leadership responsibilities, driving the team to deliver excellent customer service and maintain operational efficiency. The Team Lead serves as the first escalation point for complex user issues and works closely with 2nd Line and Infrastructure teams … to ensure seamless IT service delivery. KEY RESPONSIBILITIES: Lead, mentor, and support a team of 1st Line Support Analysts, fostering a positive and high-performance culture. Manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Oversee the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. Act as the primary escalation More ❯