1 to 25 of 42 Permanent ServiceNow Jobs in the North of England

embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets and guide strategic investment. You bring: 10+ years in IT leadership, including 5+ at Director More ❯

the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk More ❯

stakeholders, and NHS organisations to ensure the successful integration of systems that support the NHS workforce. The role involves working with Oracle HCM, Microsoft Azure Cloud, PowerBI, Fabric, and ServiceNow in line with NHS standards and user needs. If you thrive in complex environments and wan t to be part of something meaningful, we'd love to hear from you. More ❯

stakeholders, and NHS organisations to ensure the successful integration of systems that support the NHS workforce. The role involves working with Oracle HCM, Microsoft Azure Cloud, PowerBI, Fabric, and ServiceNow in line with NHS standards and user needs. If you thrive in complex environments and wan t to be part of something meaningful, we'd love to hear from you. More ❯

Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service More ❯

infrastructure or enterprise IT programs, including networking and modernization initiatives. Strong understanding of program and project management disciplines, including Agile, hybrid, and traditional delivery models. Hands on experience with ServiceNow for portfolio/program management and reporting. Demonstrated ability to engage and influence executive stakeholders with confidence and clarity. Exceptional ability to navigate complex interdependencies across technology, business, and geographic More ❯

. Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity to join a growing and collaborative PMO team , where you will work on work on impactful IT change initiatives within More ❯

metrics and translate insight into actionable improvements. Confident communicator capable of influencing at all levels, from engineers to senior leadership. Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work More ❯

or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯

or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯

. Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals , and cloud platforms such as Microsoft 365 and Azure . Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar). Excellent troubleshooting skills across hardware, software, and network infrastructure. Confident communicator with strong customer service skills. Self-motivated, organised, and capable of managing multiple client engagements. Full More ❯

end to end Service Integration and Management (SIAM) solutions. A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus. Ability to translate business needs into scalable, user centric Enterprise Service Management solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. More ❯

AI & Automation Awareness - Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge More ❯

understanding of ITIL frameworks and their application in enterprise environments. Proven experience as a Solution Architect in ITSM, service integration and service mapping. Hands-on experience with platforms like ServiceNow, BMC Remedy, or equivalent. Excellent communication and stakeholder engagement skills. Ability to balance strategic vision with practical implementation. If the role is of interest please get in contact. More ❯

Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent More ❯

My prestigious legal client is seeking an experienced ServiceNow Administrator to work on their ServiceNow instance and manage BAU and projects. The successful candidate will support my clients ServiceNow instance roll out and look after the configuration, administration, and ongoing maintenance of the platform. Skills and experience required * Proven commercial experience as ServiceNow Administrator * Strong knowledge of ServiceNow modules such … as ITSM, ITOM HRSD * Excellent troubleshooting skills * Strong knowledge and understanding of ServiceNow best practice * Commercial experience in ServiceNow usage, Configuration and Administration * Good understanding of ITIL principles * Commercial experience within legal sector would be extremally beneficial * ServiceNow Certification such as System Administrator * Strong stakeholder management and communication skills In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

make a real business impact. Key Responsibilities Act as the HR Systems subject matter expert, supporting the configuration, maintenance, and development of core HR platforms (e.g., Workday, SAP SuccessFactors, ServiceNow, etc.) Ensure data accuracy, integrity, and compliance through regular audits and validation processes. Produce accurate HR reports, dashboards, and analytics to support decision-making and strategic workforce planning. Partner with More ❯

you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and customer service skills. A full, clean UK driving licence. Must be a sole UK national and able to obtain More ❯

and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level More ❯

raising purchase orders, and managing vendor relationships Managing asset refreshes, disposals, and lifecycle reporting Supporting audits, compliance checks, and risk initiatives Skills Required: Experience administering an ITSM tool (e.g. ServiceNow) and Asset Management Database Advanced Excel and data analysis skills Strong stock management and forecasting experience Excellent communication and stakeholder management skills Don’t miss out on this exciting opportunity More ❯

and people. Provide training and development to control owners and operators, along with ensuring training materials are up to date. Support with the management of the test schedule using ServiceNow to ensure controls are tested in priority order and adjustments are made as the overall risk profile changes across the IT landscape. Inform stakeholders of improvement opportunities and control weaknesses More ❯

from the Chorley office 3 days a week (Monday, Wednesday, and Friday), with the flexibility to work from home on Tuesdays and Thursdays. Desirable Zoom Sales experience Knowledge of ServiceNow or similar CRM system Understanding of connectivity/networks. More ❯

ServiceNow Architect – Senior Manager £80,000 - £100,000 + Package Manchester (Hybrid) Join a leading global consultancy at the forefront of digital transformation. We’re seeking a ServiceNow Technical Architect to lead enterprise-scale ServiceNow implementations, drive innovation, and shape technical strategy across major client engagements. As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow … solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Guide technical teams, ensuring high standards through code reviews, architectural governance, and mentoring. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging trends including GenAI, cloud infrastructure, and automation to drive platform … innovation. Key Skills & Experience Proven experience as a ServiceNow Technical Architect in enterprise environments. Leading ServiceNow development teams with a strong focus on quality and scalability. 5+ ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL More ❯

Capgemini Engineering are looking for a Software Engineer to join our team within Biomedical to come on board on a Hybrid basis. Candidates must have GxP/QC labs, ServiceNow, ITIL experience. Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs. Activities performed under this role: • Incident resolution More ❯

etc. to enhance quality and efficiency. Perform other duties as required by the nature of the position or as requested by the Warehouse Manager. Become proficient in using NetSuite, ServiceNow and other integral systems. Responsibility for the day-to-day operations including leading daily briefings, communicating priorities to the team and escalation of issues in the absence of the Warehouse More ❯