Service Desk Performance Manager
- Hiring Organisation
- EXL Service (UK) Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
delivering an efficient, effective and reliable service, ensuring that we remain a trusted partner and point of reference for our smart meter and switching operations, upholding our client’s standards for service excellence and adherence to all SLAs. The role will also require pulling data from client … high-performance culture focused on customer outcomes. Providing strategic insights to leadership on performance trends, resource needs and opportunities for smart meter operations. Collaborating with peers to ensure strong Customer Effort Scores (CES) and attending monthly desk-to-desk service calls in collaboration with the client organisation. ...