IT Service Desk Technician
Sheffield, United Kingdom
Sheffield Teaching Hospitals NHS Foundation Trust
Hallamshire Hospital, Jessop Wing, Charles Clifford Dental Hospital and Western Park Hospital as well as our community based sites which have transitioned under the management of the Trust's IT Support service. Applicants must have knowledge and experience of Microsoft desktop, server environments and network technologies. Main duties of … with the knowledge and skills to provide first-time-fix call resolution Recording, triaging and classification of Incidents & Service Requests using the ITIL incident management process Management of High Severity Support Incidents and communication with end users relating to the availability of the live service Desktop support and … troubleshooting Liaising with 3rd party vendors and on-call teams to escalate and resolve incidents Hardware and software installations Supporting mobile devices (such as Mobile phones, tablets and laptops) Participate in projects as required These vacancies are advertised on a permanent and full time basis. About us The Informatics more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
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