2nd Line Support Analyst
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for the 1st line IT service desk. On … minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home. What you'll be doing Diagnose and resolve hardware and software issues. Configure and deploy laptops, desktops, printers, mobile devices, handheld terminals, tablets and google meet hardware. Support mobile devices e.g. tablets and smartphones running iOS and Android OS Manage … not compromised and follow appropriate security procedures. Maintain and update confluence operational documents, such as knowledge bases and user guides. Participate in project work, patch management, hardware refreshes and software upgrades. Actively monitor system alerts, and take appropriate action to mitigate issues . Support the audit process, and adhere to the asset decommissioning process. Ensure asset management records are More ❯
Employment Type: Permanent
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