Role Our TechnicalSupport team are responsible for providing direct technicalsupport with a customer centric focus. This position will see you take a place within our platform technicalsupport team, to provide excellent support in resolving all technical issues. The … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technicalsupport Ensure customer service response is timely and accurate Ensure that your responsibilities … are met so the overall tech support team is meeting and exceeding expectations regarding performance. Meeting defined metrics/benchmarks. Making sure that standards and processes are followed. Processes and Procedures Triage, investigate and resolve technicalsupport requests. Coordinate support issues between customers and 3rd party More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Total Training Provision
Role Our TechnicalSupport team are responsible for providing direct technicalsupport with a customer centric focus. This position will see you take a place within our platform technicalsupport team, to provide excellent support in resolving all technical issues. The … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technicalsupport Ensure customer service response is timely and accurate Ensure that your responsibilities … are met so the overall tech support team is meeting and exceeding expectations regarding performance. Meeting defined metrics/benchmarks. Making sure that standards and processes are followed. Processes and Procedures Triage, investigate and resolve technicalsupport requests. Coordinate support issues between customers and 3rd party More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
TechnicalSupport Manager We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a TechnicalSupport Manager to lead our 1st … line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, escalate network problems, manage outages, and improve the support journey across phone, email, chat, and self-service. This role is based onsite at Willerby, Hull. Here's … why you'll love this role… - You'll lead and develop our 1st line tech customersupport team, making sure every customer gets fast, effective help when they need it most. - You'll own our outage management processes—keeping customers informed and connected, even when the unexpected More ❯
east yorkshire, yorkshire and the humber, united kingdom
Quickline Communications
TechnicalSupport Manager We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a TechnicalSupport Manager to lead our 1st … line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, escalate network problems, manage outages, and improve the support journey across phone, email, chat, and self-service. This role is based onsite at Willerby, Hull. Here's … why you'll love this role… - You'll lead and develop our 1st line tech customersupport team, making sure every customer gets fast, effective help when they need it most. - You'll own our outage management processes—keeping customers informed and connected, even when the unexpected More ❯
