13 of 13 Permanent WFM Jobs in the North of England

Desirable: IFS Cloud certification, MWO accreditation or equivalent platform experience. Utilities, metering or field operations experience. Experience across wider business systems, including CRM, scheduling, workforce management and operational reporting platforms. Experience supporting large-scale transformation or system implementation programmes. Understanding of enterprise architecture principles. Experience working within complex, multi-vendor ...

with project management methodologies Desirable Experience within hospitality, retail, events or a customer-facing operational environment. Experience implementing or supporting business systems. Knowledge of workforce management, finance, procurement or hospitality technology platforms. PRINCE 2 practitioner or equivalent project management qualification. Experience of ITIL V4 Understanding of EPOS or payment technologies. ...

RotaMaster ,is a subsidiary of M3 Inc.,which has been providing online workforce management tools to health & care organisations since 1999. We’re always growing our product offering and moving into new markets and have two core products on the market – RotaMaster and Rotify. RotaMaster is a well-known system ...

operational managers to IT leads Commercial awareness of how adoption, outcomes and retention connect Helpful to have Experience designing contact centre solutions (routing, IVR, workforce management, CRM integrations) Time spent in or alongside a Customer Success function Understanding of AI-driven contact centre capabilities such as conversation analytics, AI routing ...

Xero is seeking a Head of CX Operations for Melio in Manchester. You will lead strategic operational initiatives, and scale CX capabilities across workforce management, QA, knowledge, and project management. You’ll partner with Product, Engineering, Data, Finance, and Sales to drive customer outcomes and business performance. You will build ...

Developing AI-powered applications, agents, APIs and integrations using modern programming languages and large language models. Integrating AI solutions with Microsoft 365, finance, CRM, workforce management and other business systems. Building data pipelines and reporting services to provide reliable, consistent business information. Implementing effective AI governance, security, testing and monitoring ...

work directly with clients and internal stakeholders to ensure optimal resource allocation and project delivery. Key Responsibilities: Client-facing capacity planning and workforce management Internal stakeholder management across the business Acting as point of escalation for contract renewals & incidents What We Offer: Flexible hybrid working (London/Manchester office ...

Ronald James Ltd. is seeking an experienced UX/Product Designer to own the UX across multiple enterprise web applications, including CRM, HR, and workforce management tools. You will collaborate with developers and stakeholders to translate complex business needs into clean, intuitive interfaces. You'll take responsibility ...

practical technology improvements. Ability to prioritise and deliver work effectively within a part-time role. Desirable Experience Experience supporting field-service, installation, logistics or workforce-management operations. Experience developing customer, engineer or contractor portals. Knowledge of booking, scheduling and stock-management processes. Experience integrating payment and customer-management services. Experience ...

deliver exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams … decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact. Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment and continuous improvement. Identify opportunities to improve productivity, efficiency, and customer experience through process optimisation, tooling improvements ...

office Hybrid working: 3 days in office and 2 days from home Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs-no matter how unique their pay rules, labour regulations … Required: 7+ years of experience designing and delivering enterprise system integrations. Strong experience with APIs, data transformation, middleware technologies, and system integrations. Experience integrating Workforce Management, Payroll, HR, HCM, or related enterprise applications. Strong understanding of REST APIs, SOAP services, JSON, XML, SFTP, SQL and database technologies. Experience creating technical ...

operational delivery, development activities, service improvements and programme work, ensuring resources, priorities and risks are effectively balanced. This includes initiatives such as workforce management (WFM) development, channel shift and call reduction programmes, telephony modernisation and customer service enhancements. Key Responsibilities Manage the specialist team responsible for the support, development ...

gather requirements, improve workflows and design clean, user-friendly interfaces across a range of complex web applications. Projects include CRM platforms, HR software, workforce management systems and other business-critical applications. You'll take ownership of the UX and product design process, translating complex business requirements into intuitive user experiences … collaborating with developers and understanding technical constraints Excellent attention to detail and a passion for creating clean, modern interfaces Experience working on CRM, HR, workforce management or similar enterprise platforms would be advantageous A technical understanding of web development would be beneficial Strong communication skills with both technical ...