4 of 4 Permanent Workload Management Jobs in the North of England

led environment. Service Delivery & Operations Lead and manage daily operations of a global service desk team Define and track SLAs, drive resolution of complex issues Implement ITIL-aligned service management processes Ensure global time zone support and resource efficiency Automation & Process Optimisation Automate key tasks in Microsoft 365 and Microsoft Entra ID (Azure AD) Drive PowerShell and Logic Apps … mgmt and access control Champion innovation and tool adoption to streamline workflows Team Leadership & Development Mentor and develop a high-performing international team Conduct performance reviews, training plans and workload management Cultivate a proactive, user-focused support culture Stakeholder Engagement Communicate service metrics and initiatives to all levels of the organisation Collaborate with IT Infrastructure, Security and Applications … teams Manage vendors and tools, including Jira Service Management Knowledge Management Build and maintain a robust internal knowledge base Promote best practices in documentation and self-service What you’ll need… 7+ years in IT service desk operations, 3+ years in a leadership role Strong hands-on experience with Microsoft Intune, M365 and Entra ID (Azure AD) Expertise More ❯

Engage in hands-on software development activities, designing and maintaining applications to meet client specifications. Quality Assurance: Ensure adherence to best practices and meticulous documentation to uphold quality standards. Workload Management: Collaborate with project managers to prioritize tasks and optimize resource allocation to meet project deadlines. Feedback & Documentation: Conduct regular code reviews, provide constructive feedback, and maintain comprehensive … s degree in Computer Science or a related field is advantageous but not essential. Additional skills in Node.js, JavaScript, Bootstrap and MVC would be beneficial. Strong organisational and time management abilities. Results-driven and goal-oriented mindset. Excellent team player with a positive and proactive attitude Technical Skills: Experience using Jira and/or Confluence. Experience of Waterfall and More ❯

diversity and difference and operates with integrity and openness. Strong analytical skills and attention to detail, with a demonstrated ability to analyse business needs. Strong business engagement and stakeholder management skills. Strong problem solving acumen. Good verbal and written communication skills. Able to demonstrate a professional approach at all times, particularly when under pressure. Ability to adapt personal style … in order to influence others and gain support for ideas. Good interpersonal skills, able to influence and engender collaboration. Well-developed delegation, people, and workload management skills. Well organised and able to work on own initiative. Present verbal, written and numerical information and issues, explaining complexities, to internal stakeholders. Desirable Enthusiasm for self-development. Disclosure and Barring Service More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced … Desk team. This role will be toprovide operational leadership, alongsideanother Team Lead, for20-30staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities: Assist with supporting the growth and development of More ❯