7 of 7 Permanent Microsoft 365 Jobs in Northampton

clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, off‐boarding, account access … managing helpdesk staff or an IT support team. Strong experience implementing helpdesk best practices, policies, processes, and service management procedures. Solid technical experience supporting Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Intune, and endpoint/device management. Experience administering and supporting SaaS ...

exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email … performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage ...

issues and help improve overall service delivery. Key Responsibilities Manage and resolve day-to-day 2nd line support tickets. Troubleshoot hardware, software, network, and Microsoft-related issues. Support and maintain desktops, laptops, peripherals, and user accounts. Investigate and resolve escalated technical incidents. Support network infrastructure, including routers, switches … connectivity. Assist with VoIP telephony and Microsoft Teams meeting room technologies. Mentor and support the 1st line team where required. Identify recurring issues and recommend service improvements. Keep technical knowledge up to date and complete relevant certifications. Provide occasional onsite customer support and participate in an out-of-hours ...

relationship-building skills A proactive and organised approach to workload management Good attention to detail and administrative accuracy Confidence using CRM systems and Microsoft 365 Ability to manage multiple priorities while maintaining customer focus Commercial mindset with a results-driven approach Experience within education, public sector procurement ...

digital marketing, campaigns or social media Strong organisational and project management skills Excellent attention to detail and data accuracy Experience using CRM systems and Microsoft 365 Commercial awareness and lead generation understanding Proactive and self-motivated approach Experience in technology, education, accessibility, B2B or public sector marketing ...

campaigns Good organisational skills with the ability to manage multiple projects simultaneously Strong attention to detail and data accuracy Experience using CRM systems and Microsoft 365 Commercial awareness and understanding of lead generation principles A proactive, self-motivated approach Experience within technology, education, accessibility, B2B marketing ...

Salesforce. Skills/Experience E xperience within a similar role, A throughunderstanding of Salesforce platform capabilities, Proficiency in Salesforce integration with platforms like Microsoft 365, NEC, and Unit4 Business World, Certifications in Salesforce, Experience of working with cloud platforms such as AWS, Azure or GCP. ...