10 of 10 Permanent Microsoft 365 Jobs in Northampton

cloud technology and IT operations? This is a newly created role within a high-growth, technology-driven organisation that is investing heavily in Azure, Microsoft 365, cybersecurity, AI and data. Reporting directly to the Head of Technology, you will play a key role in shaping and scaling … support function. Alongside team leadership, you will remain hands-on technically, acting as the senior escalation point for more complex issues across Microsoft Azure, Microsoft 365, Entra ID, Intune, Exchange Online, VPN connectivity, endpoint management and business-critical SaaS platforms. You will have the opportunity ...

Providing 1st line technical support via phone, email and remote tools Logging, updating and resolving support tickets Troubleshooting hardware, software and network issues Supporting Microsoft 365 environments Managing user accounts and permissions through Active Directory and Azure Escalating complex issues to senior engineers where appropriate Maintaining excellent … interested in candidates who have experience with some or all of the following: Previous experience within an IT support or service desk environment Microsoft Windows 10/11 Microsoft 365 Active Directory Azure/Entra ID Basic networking knowledge (DNS, DHCP, TCP/IP) Strong communication ...

Responsibilities Providing 2nd and some 3rd line technical support across a range of client environments Managing and resolving escalated service desk tickets Supporting Microsoft 365 and Azure environments Administering Active Directory and Entra ID Troubleshooting server, network, and infrastructure issues Assisting with the design, implementation, and delivery … number of the following technologies: Previous experience in a 2nd line MSP support position Experience working within an MSP environment would be highly beneficial Microsoft 365 Azure Active Directory and Entra ID Windows Server Intune Exchange Online Networking technologies including DNS, DHCP, TCP/IP, VLANs ...

Client is Looking For Proven experience in a service desk management or team lead role. MSP background strongly preferredSolid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms Demonstrable experience managing technical teams in a fast-paced, client-facing setting Excellent communication skills, confident engaging with … Proven experience in a service desk management, service delivery or team lead role. MSP background strongly preferred Solid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms Demonstrable experience managing technical teams in a fast-paced, client-facing setting Excellent communication skills, confident engaging with clients ...

across multiple locations. Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues. Act as an escalation point for Service Desk teams. Support Microsoft 365 services. Monitor system performance and proactively identify and resolve potential issues. Configure and support networking equipment including switches, routers, firewalls, VPNs … Ability to manage multiple priorities and work independently. Knowledge of cybersecurity tools and best practices. Relevant IT qualification or degree desirable Microsoft certifications (M365, Azure, Windows Server) desirable. Strong analytical and troubleshooting mindset. Excellent communication and stakeholder management skills. Proactive and self-motivated approach. Ability to work under pressure ...

Keen to learn new skills and develop professionally -Can work independently and as part of a team -Has a basic understanding of Windows PCs, Microsoft Office and common IT hardware Essential Requirements Full UK driving licence Access to your own vehicle Willingness to travel occasionally to other company locations … Basic knowledge of computer systems and IT equipment Desirable Skills & Experience Previous experience in an IT support, helpdesk or customer-facing role Experience with Microsoft 365 Experience setting up PCs, laptops, phones or tablets Relevant IT qualifications, certifications or college courses What You'll Get in Return ...

clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, offboarding, account access, permissions ...

relationship-building skills A proactive and organised approach to workload management Good attention to detail and administrative accuracy Confidence using CRM systems and Microsoft 365 Ability to manage multiple priorities while maintaining customer focus Commercial mindset with a results-driven approach Experience within education, public sector procurement ...

campaigns Good organisational skills with the ability to manage multiple projects simultaneously Strong attention to detail and data accuracy Experience using CRM systems and Microsoft 365 Commercial awareness and understanding of lead generation principles A proactive, self-motivated approach Experience within technology, education, accessibility, B2B marketing ...

will be both hands-on with resolving tickets and managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121s & KPIs Best Practice policies, documentation standards & SLAs 3 rd line escalations around … + up to 15% bonus. If you are an experienced IT Manager/IT Helpdesk Manager with solid 3 rd line Microsoft stack support skills and you are looking for a new challenge please send me your CV immediately. ...