5 of 5 Permanent Onboarding Jobs in Northampton

Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively Work autonomously to resolve complex ...

Deliver internal IT project work, focusing on the deployment and management of IT and network infrastructure, and enhancing internal systems and security protocols. Conduct onboarding surveys for new IT customers, ensuring a seamless and professional experience while equipping the support team with the information needed to provide effective service. Work ...

specific date. Application process · Apply via LinkedIn · 90-minute interview with Sophie Malone, CCO · 90-minute meeting with the Board · Offer and onboarding programme Diversity & Inclusion We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race ...

critical incidents, ensuring minimal disruption to customer operations. Maintain ownership of high-priority tickets and ensure timely resolution in line with SLAs. Project & Onboarding Support Collaborate with project teams to provide technical support for new customer deployments during the implementation and post-implementation phase before handover into in-life helpdesk ...

Role This is a full-time, office-based role within our Support & Onboarding team, offering plenty of variety, customer interaction, and technical problem-solving. You'll be the first point of contact for new customers getting set up on our software, guiding them through the onboarding process and providing ongoing … overwhelming for customers, the ability to reassure users, explain technical steps clearly, and deliver excellent service is essential. Key Responsibilities Provide first-line and onboarding support to new customers, including initial setup and data checks Troubleshoot user issues via phone and email, escalating when needed Help coordinate customer go-live ...