3 of 3 Permanent Root Cause Analysis Jobs in Northampton

o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. More ❯

Competencies Proven experience in a 3rd Line Support role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in root cause analysis and incident resolution. Deep understanding of Entra ID, Azure Compute, Intune, networking protocols, firewalls, and VoIP. Ability to support technical aspects of new customer deployments More ❯

Sufficient test experience of both hardware and software Experience of electronic circuit diagrams, test equipment and specifications Knowledge of Test Stands, National Instruments or other test tools Knowledge of Root Cause Analysis Ideally qualified in Electronics or a related discipline This is a great opportunity to join a large, highly successful company, who are very profitable and More ❯