5 of 5 Permanent Service Delivery Jobs in Northampton

Lead Support & Service Technician Location: Northampton Permanent, Full-time Salary Dependent on Experience Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient … solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management. Brief Role Outline The Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability … prioritise tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience ...

right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including … professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love ...

Technical Manager Northampton | £45,000–£55,000 + Benefits Join a leading IT service providers delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk … deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank ...