2 of 2 Permanent Incident Management Jobs in Northamptonshire

audits, and organising compliant disposal of outdated technology.* Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition.* Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus.Knowledge and Experience* 2+ years of experience in a support or technical analyst role.* Experience supporting Microsoft Dynamics 365 applications.* Exposure to … working in a reseller, consultancy, or managed services environment.* Strong understanding of IT support processes, including triage and escalation workflows.* Familiarity with ticketing systems, incident management, and service-level drivenenvironments.* Familiarity with ITIL or other service management frameworksTechnical Skills* Working knowledge of Microsoft Dynamics 365 CRM.* Strong troubleshooting skills across desktop and infrastructure environments.* Microsoft Office … administration.* Active Directory and Exchange Online.* Windows 10/11 operating systems; familiarity with macOS is a plus.* Networking fundamentals (DNS, DHCP, VPN).* Asset lifecycle management including secure disposal.* Experience with cloud services, remote support tools, and cybersecurity principles.* Microsoft Certified Professional or willingness to achieve MCP qualifications through self- studyPersonal Qualities* A client-focused approach with strong More ❯

outcomes. Driving key outcomes such as ensuring the most reliable digital platform, platform availability, and sustaining budget management. Establishing the 'Minimum Standard' for Digital, managing gateways into digital channels, incident management, change governance, UAT, partnering for technology transformation (Minerva), developing common capabilities across apps like digital keys and deep linking, and advancing AI capabilities across business areas. Serving … and influencing policies and procedures across the function. Managing or leading large teams or projects, embedding a performance culture, and guiding less experienced staff. Providing expert advice to senior management, managing resourcing, budgeting, and policy creation for significant sub-functions, and ensuring compliance with regulations. Monitoring external environment, regulators, and advocacy groups to influence and align with industry standards. More ❯