2 of 2 Permanent Incident Management Jobs in Northamptonshire

Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

effective production support.Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development.Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity.Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions.Maintain appropriate … application support teams.Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data.Experience supporting mission-critical systems in a 24x7 manufacturing environment.Strong incident management, troubleshooting, change management, and stakeholder-management skills.Experience leading MES upgrades, migrations, modernization, or transformation programmes.Good understanding of databases, system integrations, infrastructure ...