5 of 5 Permanent Performance Metrics Jobs in Northamptonshire

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to More ❯

and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a … technical and professional mentor, helping individuals reach their full potential. Performance Management: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives. Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently More ❯

activities (UK wide). Identify and cultivate new opportunities with MROs for hydraulic and industrial hose assemblies, driving revenue growth through effective product solution delivery. Develop sales forecasts, monitor performance metrics, and deliver regular reports and insights to the leadership team for informed decision-making. Support the growth of the e-commerce channel, driving strategies to enhance its More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯