IT Service Desk Team Lead
- Hiring Organisation
- Coba IT Consultants
- Location
- Northamptonshire, England, United Kingdom
Service Desk Team Lead, you will manage a small team of Service Desk analysts, championing outstanding IT support across applications, infrastructure, and end-user devices. You’ll combine hands-on technical expertise with leadership skills to ensure smooth operations and exceptional user experience. Responsibilities Lead and mentor … best practices. Collaborate with IT peers to optimise ServiceNow ITSM functionality and enhance service delivery. Provide occasional out-of-hours escalation support. Qualifications Proven experience leading or mentoring a technical support team. Strong background in 1st and 2nd line support for end-user devices. Experience with Intune ...