tips to use these technologies as efficiently as possible. Your responsibilities mainly consist of daily support: Installing and configuring hardware, including computers, scanners, laser printers, label printers, mobile phones, VoIP telephony, along with supporting time tracking, software installations, network usage, and more. Managing access rights and user accounts. Monitoring and supporting the Warehouse Management System and configuring the software according More ❯
room solutions for our client's customers, ensuring every interaction reflects their values of professionalism, clarity, and innovation. You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a … control setups) Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups. Troubleshoot and resolve installation issues, escalating where necessary Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards Maintain accurate records of installs including diagrams, configuration notes, and training documentation Collaborate with presales to validate feasibility of proposed … delivering an outstanding customer experience Experience/Qualifications: 3+ years experience in an installation or unified communications engineering role Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms Experience configuring Teams Room Systems – particularly Yealink hardware Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools Comfortable with cloud-based telephony provisioning portals Understanding of More ❯
room solutions for our client's customers, ensuring every interaction reflects their values of professionalism, clarity, and innovation. You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a … control setups) Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups. Troubleshoot and resolve installation issues, escalating where necessary Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards Maintain accurate records of installs including diagrams, configuration notes, and training documentation Collaborate with presales to validate feasibility of proposed … delivering an outstanding customer experience Experience/Qualifications: 3+ years experience in an installation or unified communications engineering role Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms Experience configuring Teams Room Systems – particularly Yealink hardware Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools Comfortable with cloud-based telephony provisioning portals Understanding of More ❯
managed service provider delivering cutting-edge telecoms and IT solutions to businesses across the UK. In this varied and customer-facing role, you'll install and configure cloud-hosted VoIP systems (Gamma Horizon, 8x8 Work), Microsoft Teams Room setups (Ye... More ❯
