1 of 1 Permanent 3rd Line Support Jobs in Northern Ireland

A growing client of ours are seeking an experienced 3rd Line Support Manager to join them. This role is responsible for managing escalated technical issues, resolving various IT problems, and ensuring the stability and performance of an array of IT infrastructure. The successful candidate will combine strong technical expertise with excellent leadership and communication skills. … servers, networking, virtualisation (VMware/Hyper-V), cloud platforms (Azure/AWS), identity solutions, and enterprise applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and … problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing the consultancy in client forums and project groups, providing updates and proposing innovative technical solutions. Acting as the final escalation point for complex issues beyond the More ❯