2 of 2 Permanent Capacity Management Jobs in Northern Ireland

The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage. With fantastic growth and success over past years, it's time to shape our future. At Evri we are all about our people, our … Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up courier and round coverage to minimise business risk and ensure More ❯

ensuring it aligns to stakeholder and business goals. Collaborating and influencing stakeholders to ensure that the right deliverables are correctly prioritised and scope clearly defined. Responsible for effective backlog management including user story definition, capacity management, and maintaining a clear prioritisation criterion. Embedding Agile methodologies within the delivery team. Act as the voice of the end users … and downstream platforms. Experience/Competences Essential Proven leadership skills in a high-pressure dynamic environment. Passionate about delivery and being the best in class. Strong background in Data Management and Data Governance. Strong experience in delivering in an Agile manner, and Tech savvy. Excellent oral and written communication, and excellent people management skills. Proven problem solving, Cost …/Benefit analysis, data analysis, and budget management skills. Subject Matter Expertise in Business Communications Technology e.g. Teams Chat, WhatsApp for Business, Bloomberg, ICE, BT Turrets, Cloud 9, Mobile Voice, etc. Solid understanding of Regulatory obligations and expectations in relation to Communication Record Keeping and Surveillance. Non-Essential Artificial Intelligence/Machine Learning experience in a Compliance Technology context. More ❯