2 of 2 Permanent Case Management Jobs in Northern Ireland

Customer Enablement: Ensure customers derive maximum value from IriusRisk. Customer Advocacy: Demonstrate commitment to solving technical issues while handling high-pressure situations with empathy. Case Management: Diagnose and resolve customer cases in a timely manner while ensuring SLAs are met. Maintain clear and professional communication with customers, providing … updates on case progress and expected resolutions. Actively manage escalated tickets and liaise with internal teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering More ❯

domain expertise. • Experience leading HR change initiatives, delivering workstreams and managing cross-functional teams. • Solid understanding of HR processes across recruitment, onboarding, payroll, and case management. • Excellent communication and stakeholder management skills. • Experience with other cloud-based HCM platforms such as Workday, ServiceNow or SuccessFactors (desirable). • Comfort More ❯