Senior Service DeliveryManager Position Description Are you a passionate Senior Service DeliveryManager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service DeliveryManager in the Scotland & Northern Ireland … applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service DeliveryManager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is a high-impact … transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks, escalations, and major incidents. Your leadership in service improvement will ensure that our client continues to More ❯
working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service DeliveryManager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service DeliveryManager (SDM). Service … Delivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as … the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. As an SDM you'll report More ❯
Technical DeliveryManager Edtech B2B SaaS up to £75,000 Remote Role (UK Only) No Visa sponsorship unfortunately Futureheads are partnered with a UK-based B2B Edtech SaaS business that delivers some of the world’s most technologically advanced workforce training solutions. They support businesses/industries where both safety and high-level training are absolutely essential, and … team, as well as raising the bar for talent even higher, so they can continue to innovate and push boundaries. Subsequently, they’re looking to recruit an experienced Technical DeliveryManager to help them on this journey. Reporting into their VP of Technology, this client-facing role will focus on their B2B SaaS offering and will involve collaboration … a chance to support quarterly roadmap planning, whilst leveraging you expertise to boost team efficiency, and enhance overall technical standards across the business unit. This will suit a Technical DeliveryManager that has gained B2B SaaS experience in a highly regulated industry. Furthermore, it requires the necessary communication skills to serve as a bridge between business stakeholders and More ❯
a difference in the world! Discover more at NO AGENCIES PLEASE Job Description *** Please note - Hybrid or remote subject to location *** We are currently on the lookout for a DeliveryManager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs … element of the role will involve maintaining patching upgrades for Servers and Patroni within the Housing Platform. Maintaining Certification and planning any new hardware changes. Working with the Development Manager to review content for new released and ensuring the database is as efficient as possible – including fragmentation resolution. Support The individual in this role will be the point of … role will involve running regular service meetings for products and functions – this will be with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants. The role of the deliverymanager in these meetings will be to document and drive forward actions. This individual will also report the results. The meetings will involve planning server capacity increases and More ❯
Vacancy Location Belfast This is a Temporary , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy We are looking for a Community DeliveryManager to join us on a 6 month Fixed Term Contract. We have an exciting opportunity for a Community DeliveryManager to join our evolving team. … every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community DeliveryManager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity … the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience. Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers. Ensuring safe Health and Safety practices are in place and any failure to adhere More ❯