teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates) Maintain a positive attitude and a high level of customer service at all times Contribute to the overall … Understanding/experience with ISO and ITIL standards Experience Supporting or Working with Cloud Technologies Desirable: Enterprise R&S certification (Cisco, Juniper, etc.) Enterprise Firewall Certification (Palo Alto, Fortinet, etc.) Enterprise Wireless Certification (Aruba, Meraki, etc.) Load Balancing - F5 LB, iRules, persistence, etc. Cloud Certification - GCP (Preferable)/AWS/ ...