2 of 2 Permanent Front Office Jobs in Northern Ireland

across the support function. Lead investigations into recurring or high-impact issues, performing root cause analysis and implementing long-term solutions. Support technology projects, office moves, deployments, and regional or global rollouts, ensuring successful delivery at site level. Monitor and report on service performance metrics, using data and insights … Team Lead, Supervisor, or Management position within an End User Computing or Desktop Support function. Strong technical background supporting Windows desktop environments, Microsoft Office applications, Active Directory, SCCM/App-V, desktop hardware, and file and print services. Proven experience leading support teams in fast-paced environments with multiple ...

managed in line with ITIL/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge … Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading ...