Deputy Director - Enterprise Live Service - Belfast
belfast, antrim, united kingdom
HMRC
Service - Belfast About the job Job summary The SCS1 Deputy Director - Enterprise Live Service is a critical leadership role responsible for the entire live service operation of HMRC's IT estate. You will be a central figure in a once-in-a-generation transformation, balancing the need to build a modern, digital tax system with the imperative to maintain … supports an 'always on, always working' digital experience. Job description Develop & Manage Live Service Strategy: Accountable for defining, communicating, and managing the strategic vision for HMRC's entire live IT service estate. This includes setting the direction for operational processes, governance, and controls to ensure the availability and performance of critical digital infrastructure. Drive Operational Excellence: Lead the Enterprise … feature flagging) to increase speed while managing risk. You will also own and direct the ServiceNow platform roadmap, promoting 'citizen development' and effective IT Asset Management (ITAM). Influence and Advise Senior Leadership: Advise the CDIO Senior Leadership Team (SLT) and the CIO Director General on investment decisions to balance project delivery with the need for a More ❯
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