1 to 25 of 59 Permanent ITSM Jobs in Northern Ireland

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

requirements. Expanding knowledge across Capita services. Significant experience in major incident management in complex environments. Strong background in ITIL‐aligned Incident Management. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. You Will Also Have Strong documentation and communication skills. ...

operational and technical issues in clear business language. Desired skills Knowledge of Business Continuity standards and good practice, including ISO 22301. Knowledge of IT Service Management and service recovery, such as ITIL. Relevant Business Continuity, Operational Resilience, Risk, Business Analysis or Project Management qualification. Experience Relevant experience in Business Analysis ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based … first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents ...

role would suit an experienced IT Service Delivery Manager, IT Operations Manager or IT Support Manager who combines strong people leadership with structured IT service management experience. THE ROLE You will be responsible for: Leading the day-to-day delivery and performance of service desk, field-support and end-user ...

peripheral support Hardware deployment, configuration and troubleshooting Software and application support User account management and access administration Networking fundamentals and connectivity troubleshooting IT service management and ticketing systems Microsoft Endpoint Manager/Intune or similar endpoint management technologies Supporting IT projects, system rollouts and technology improvements Why choose VANRATH? Partnering ...

Strong hands-on Major Incident Management experience Proven experience leading high-priority incidents in complex environments Good knowledge of ITIL, Incident Management and ITSM tooling Excellent stakeholder management and communication skills Ability to remain calm, make decisions and take ownership under pressure Experience within large-scale managed services, technology consultancy ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

Description We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination … reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does ...

across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages … processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

generative AI tools, and automation platforms used in IT operations and customer support environmentsAwareness of emerging AI technologies and their potential application within IT service management and end-user support environmentsAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing ...

IT Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern Ireland is responsible … effective delivery, governance and continual improvement of Tourism NI's IT services and operations. This is a broad technology leadership role covering IT service management, cloud infrastructure, cyber security, supplier and contract management, service transition and people leadership. You will provide technical direction to a multi-skilled IT team while ...

team and help build a scalable service-delivery model that keeps pace with the organisation's continued expansion. The role combines people leadership, IT service management and technical oversight. It would suit an established IT Service Delivery Manager, IT Support Manager or IT Operations Manager who enjoys improving services, developing … proven record of managing, mentoring and developing technical employees Experience owning service-desk operations, ticketing systems, incidents, requests and SLAs Strong working knowledge of ITSM principles and service-management practices Experience improving service quality and reducing recurring problems A good technical understanding of Microsoft 365, Azure and end-user technologies ...

continuous service improvement programs Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting Knowledge of ITIL principles and IT Service Management processes Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles Experience working within an SRE, DevOps, Cloud Operations, Platform Engineering … such as TIBCO or comparable enterprise platforms Experience supporting Microsoft Azure, Amazon Web Services, or Google Cloud Platform Experience using ServiceNow or a comparable ITSM platform Knowledge of compliance, risk management, audit controls, operational resilience, business continuity, and disaster recovery practices Relevant professional certifications, such as ITIL, SRE, cloud, Kubernetes ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

ITSM Process Support Analyst is sought for our IT team in Belfast, based at A&O Shearman’s Belfast office. The role supports IT service management processes globally, coordinating governance forums and maintaining process documentation to ensure compliant, low-risk services. The successful candidate will have strong ITIL experience, 5+ ...

senior ITSM Process Support Analyst role is available with A&O Shearman in Belfast. You will coordinate ITSM processes across the IT organisation, supporting Change, Release, Problem, and Service Design activities while ensuring compliance and evidence-based governance. The role reports to the Global Service Desk Senior Manager and interacts ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to strengthen governance and support for IT service management. You will coordinate ITIL-aligned processes, maintain documentation, and partner with service owners, vendors, and regional teams to ensure compliant and reliable service delivery. The role emphasizes data-driven insights ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT team in the Technology Services area. This role focuses on coordinating ITSM processes, governance forums, and ensuring compliant, value-driven service delivery. The role requires strong ITIL knowledge, 5+ years in IT, and excellent stakeholder ...