3 of 3 Permanent Incident Management Jobs in Northern Ireland

Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3–5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling … and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional … tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform More ❯

experience in a software development environment, within a hands-on product support/DevOps role, with demonstrable examples of RCA, support techniques, and extensive incident management experience. Expert-level proficiency in Azure Cloud, Azure DevOps, Docker, and Kubernetes. Experience in building, enhancing, and maintaining CI/CD pipelines … performance improvements, and ensure high availability and reliability. Implement and manage automation tools and IaC solutions to streamline processes and improve system efficiency. Lead incident response efforts, including root cause analysis for critical failures. Mentor and guide junior engineers, fostering a culture of learning and improvement. We reserve the More ❯

needed to resolve them. Inputs into proof of concept exercises and assists sales with pre-sales collateral Contributes to department strategy, people/career management and recruitment. Responsible to maintain the agreed KPI's & SLAs May need to contribute to the Graduate scheme in terms of leading/mentoring …/teaching Support Incident management & reporting Qualifications Degree in Computer Science, Engineering or a related subject or comparable experience Essential skills Client-facing skills Good collaboration and team player. Teamwork and emotional intelligence Good self-management - continuous performance is both an objective and a mind-set Has More ❯